We advise on operational excellence and faster growth through technology.

ISG clients have a distinct advantage in the sourcing process: the accelerant of our advisory services, world-class benchmarking, unparalleled governance and practitioner-based research.

Advisory

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Guide clients' sourcing with a focus on speed to value and risk reduction.

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Benchmarking

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Measure (and optimize) the performance, cost, price and quality of your technology.

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Governance

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Realize value and scale by overseeing your vendor portfolio.

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Research

Contextualize industry trends and service and technology provider capabilities.

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The State of Enterprise AI

Data, research and advisory to lead through the AI revolution.

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Classifying Today's AI Use Cases

What can teams reliably do with AI right now? Most initiatives still center on AI’s predictive strengths – classification & recognition and optimization, but generation and summarization use cases are growing.

This mix also helps explain outcomes: the strongest production results cluster around compliance and risk, while revenue growth and cost reduction remain harder to realize at scale.

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Use Cases in Production

The number of use cases in production has doubled since 2024, which shows us that AI adoption and scaling is accelerating. At the same time, the use case portfolio is diversifying. Scale is increasing for proven functions, while experimentation continues at the edge.

EVENT

AI Impact Summit

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Research

Collaborative Supply Chain Forecasting Faces Serious Challenges

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ARTICLE

AI Causing Shift in Global Sourcing Spend

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