Drive critical public services and improve stakeholder experiences by optimizing your administrative and IT environments.
ISG helps public sector clients transform operations through research, benchmarking, and consulting. We can help you:
Is a limited budget preventing you from improving critical services? You need to eliminate process inefficiencies and reduce costs in a sustainable way.
Through our process assessments and operations reviews, we help you identify, design and implement suitable candidates for automation and work with you to discover the best way to train and repurpose talent and increase efficiencies. You can reinvest the saved dollars in other projects and bolster service delivery to your citizens.
You need state-of-the-art enterprise resource planning (ERP) and other critical software systems to enable your workforce and serve your constituents. How do you acquire best-in-class software?
As a business partner with expertise in the full cycle of ERP and software advisory, we can support your efforts, from sourcing to implementation to post-deployment and value realization. You need to successfully match your business needs with a software package’s capability so you can improve business operations and reduce risks. ISG brings procurement experience, sourcing expertise, best-in-class methodology and insightful market data to help you assess, source, implement and manage your ERP software.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies. In 2023, ISG published 7 research reports specific to the public sector and in 2024 will publish many more.
Get the insight and guidance you need to accelerate growth and create more value.
As part of your digital transformation, you may want to deploy a cloud-based enterprise resource planning (ERP) application. ERP software can help you deliver best practices for business workflows, security, performance and data analytics faster and at a better price. You will also be able to improve integration across your business units, including finance, supply chain, human resources and sales.
ISG helps organizations evaluate software options based on platform capabilities and what will best meet your unique needs. Let us review your drivers, optimize your processes and help you design a future roadmap that leverages the platform or combination of platforms that will enable growth.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable. The enterprises that win won't be the ones that reacted. They'll be the ones that designed for it first.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it. As AI capability advances, your pricing keeps pace. Both buyers and providers can quantify what that progress is worth.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision. Procurement, technology and finance leaders get the independent intelligence to rationalize vendor portfolios and hold providers accountable to measurable outcomes.
We embed controls at the point of data creation, define accountability for autonomous actions and build adaptive frameworks that keep pace with AI without impeding it. Enterprises that get this right don't just manage risk. They build the trust that lets them scale faster.
We ground strategy in research across 2,400 enterprise use cases, aligning investment to where impact is proven and designing the data, talent and governance foundations that move AI from pilots into the workflows that drive commercial results.
We benchmark your AI readiness against peers across 75 countries, identify the dimensions holding you back and give you a personalized roadmap to close the gap.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreIn 2025, the U.S. public sector — especially state, local and education (SLED) organizations is undergoing a profound transformation in how digital workplace services are conceived, procured and implemented.
The dynamics of cybersecurity in the U.S. public sector are marked by an escalating threat environment, requiring a shift beyond operational continuity to comprehensive mission resilience. Government agencies at the federal, state and local levels face a complex array of sophisticated cyberthreats while pursuing critical digital transformation initiatives, including AI integration.
The U.S. state, local and education (SLED) IT infrastructure services market is projected to grow approximately to $150 billion by the end of 2025, with expectations to reach over $170 billion by 2028, with a moderately flat growth rate when compared to last year, mainly due to budget constraints and the changes brought in by the new government. High-impact services in modernization, cybersecurity and hybrid cloud technologies will drive spending as agencies will need to replace their legacy IT infrastructure. Hybrid cloud infrastructure managed services are gaining traction, as 90 percent of SLED agencies are expected to adopt hybrid cloud models, highlighting their importance in the U.S. public sector organizations.
As the commercial and consumer use of cloudbased IT infrastructure continues to grow, its use among state, local and education (SLED) and other public-service client organizations also increases. This, in turn, is driving rapidly growing interest in, and purchases of, private/hybrid/data center managed hosting and managed services by SLED organizations.
Innovation and user experience are the key drivers for adopting SaaS. Discover how emerging technologies, such as AI are leveraged to estimate deal close chances and predict revenue, and other innovative solutions.
