Source, audit and optimize costs for your network and mobile telecom services.
The underlying network solutions, vendors and associated contracts are all critical components in keeping apps running, employees communicating and customers transacting. Our network advisors have the expertise to help you plan, execute and optimize best-fit network technologies and solutions to enable your business. ISG has the industry expertise and market capital to deliver results: we save our clients an average of 25% by reducing network expenses.
Proven Results
Average Savings
Market Relevance
Contracts
Market Relevance
Active Network Data Points
(less than 1 year old)
Reach
of Fortune 100 Companies
Network service providers are moving away from dedicated sales and support due to several staff reductions, resulting in degradation of talent and quality of support. Instead, they're leveraging sales partners to reduce costs and expect those channel partners to drive up to 60% of sales.
Pricing is constantly shifting. We're seeing voice transport rates' continued rapid decline, which presents large savings opportunities, while DIA pricing is increasing due to lessening demand for MPLS. Legacy TDM and local services are experiencing exponential cost increases and should be replaced as soon as possible.
Today, managing telecom expenses can be complex, time-consuming and costly. Telecom expense management services help organizations gain full visibility and control over their telecom and IT costs, ensuring efficiency, compliance and cost savings.
Accelerate your transformations with a modern, future-proof network. Streamline and simplify your network solutions by accessing detailed, current data on your vendor and tech options, insights to help negotiate better pricing, and processes to accelerate next-gen solutions. We leverage market research, engineering resources and dynamic tools to assess your needs and recommend optimized network solutions.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable. The enterprises that win won't be the ones that reacted. They'll be the ones that designed for it first.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it. As AI capability advances, your pricing keeps pace. Both buyers and providers can quantify what that progress is worth.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision. Procurement, technology and finance leaders get the independent intelligence to rationalize vendor portfolios and hold providers accountable to measurable outcomes.
We embed controls at the point of data creation, define accountability for autonomous actions and build adaptive frameworks that keep pace with AI without impeding it. Enterprises that get this right don't just manage risk. They build the trust that lets them scale faster.
We ground strategy in research across 2,400 enterprise use cases, aligning investment to where impact is proven and designing the data, talent and governance foundations that move AI from pilots into the workflows that drive commercial results.
We benchmark your AI readiness against peers across 75 countries, identify the dimensions holding you back and give you a personalized roadmap to close the gap.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
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