Future-Proofing Public Sector Learning & Development (L&D) Operations
How will governmental entities continue to serve stakeholders with a shrinking workforce?
Advisory
ISG Training as a Service™ (TaaS)
Maximize your learning return on investment with our outsourced L&D solutions.
Dynamic Training Solutions for the Dynamic Enterprise
Training that solves for high turnover, remote work and ongoing digital transformation.
Developing your constantly changing workforce with skills and systems that are also constantly changing… it's a training nightmare. Traditional training methods simply can’t keep up with today’s rate of change. Even the most well-resourced teams are struggling to build innovative solutions at scale fast enough. You need expert training tailored to your needs at the pace of your business so you can accelerate adoption and keep employees happy and productive.
ISG Training as a Service (TaaS™) seamlessly provides tailored learning and development solutions with agility. Our approach goes beyond mere instruction; we become your strategic partner, committed to driving long-term success. We work with our clients to offer tailored programs that cater to the unique needs of modern learners while ensuring speed and scalability. Our comprehensive solution redefines the training experience.
Types of custom learning solutions we provide include:
- Efficient Employee Onboarding: Accelerate onboarding processes, swiftly integrating new team members for increased productivity.
- Digital & AI Evolution: Maximize ROI on transformation investments, empowering your workforce to fully leverage modern digital and AI capabilities.
- Digital Skill Development: Equip employees with essential skills for the digital workplace, fostering innovation and adaptability.
- On-Demand Learning: Seamlessly integrate learning into daily workflow, including on-demand support solutions and on-the-job learning delivered precisely when needed.
- Enhanced Customer Onboarding: Streamline customer training, boosting user adoption and satisfaction rates and grow new revenue streams.
Partner with ISG TaaS™ for transformational learning, driving sustainable growth and success in the digital age.
Why Trust ISG TaaS as Your Training Partner?
ISG's TaaS offering is built on decades of experience working with clients across a number of industries who are faced with delivering and maintaining large-scale custom training solutions built for the modern learner. We start with understanding each client's unique needs and provide a real-world business case to ensure our programs deliver strong return on investment.
Value
On average, our TaaS clients receive over 50% ROI on training operations.
Scale
7+ million global end users trained & 75,000+ tailored courses created by ISG.
Speed
24 hrs a day, 5 days a week with low-cost, multi-shift options to meet your goals.
Expertise
ISG has experts in all enterprise training development platforms and cutting-edge methodologies.
Innovation
Contemporary learning solutions built for every learner with a user experience (UX) lens.
Adoption
ISG has created over 800k simulations and/or in-app support to increase adoption.
Your Modern Learning for the Digital Age
Today’s workers expect digital, easy-to-use, on-demand learning solutions, including video, in-application support, and peer-to-peer programs. ISG specializes in these solutions to accelerate your customer and user adoption for faster ROI, quicker onboarding of new associates, and training and certification for your third-party partners. We have a global talent pool of specialists in project management, instructional design, learning and performance support, creative and multimedia services, and content creation to provide a full suite of services for your custom learning needs aligned with your company branding guidelines.
Key Services:
- Training Needs Assessment and Strategy – Approaches to support your goals, budget, timelines and sustainability needs
- Content Creation – Digital, video, real-world systems simulations, AR/VR, web-based training and instructor-led training
- Digital Adoption Platforms (DAP) – In-application support when and where you need it
For:
- Systems Training – Pre- and post-launch for new products and systems
- New-hire Onboarding Programs – Digitization and modernization, cohort-based models, and peer-to-peer/mentoring model
- Third-party Training and Certification Programs – Implementation methodologies, software training and more
You get the latest technology, software integrations, user support, training expertise, innovative methodologies & custom content.
We build it for you – so you can focus on what you do best.
CASE STUDY 1
A top three U.S. banking and financial services firm eliminated a two-year backlog in its training development plan and saved $19 million in one year. The new model allows the company to train more than 40,000 new hires a year on hundreds of applications across the business and enables new revenue-generating business initiatives to launch in half the original time.
CASE STUDY 2
During a complex merger, a global pharmaceutical company needed to optimize the use of its existing learning technology investments at minimal cost. ISG served as an advisory partner, supporting the lift and shift of training solutions to the cloud. We also helped the pharmacy transition training from a cost center to a profit center via our cost effective 24x5 delivery model.
CASE STUDY 3
A major technology company reduced how long it takes to onboard new revenue-generating roles to three-quarters of the original time. This project resulted in an ROI of over $100 million over five years as well as increased employee satisfaction.
The market has moved from ambition to accountability.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
What We Deliver
AI strategy, governance and intelligence, built for execution.
Autonomous Enterprise
Operations built for autonomous execution, not retrofitted for it.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable. The enterprises that win won't be the ones that reacted. They'll be the ones that designed for it first.
Autonomy-Level Pricing
Pricing that reflects how AI-enabled services are actually delivered.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it. As AI capability advances, your pricing keeps pace. Both buyers and providers can quantify what that progress is worth.
AI & Software Intelligence
Build-versus-buy decisions grounded in what AI is actually delivering.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision. Procurement, technology and finance leaders get the independent intelligence to rationalize vendor portfolios and hold providers accountable to measurable outcomes.
AI Governance
Governance that accelerates AI adoption rather than constraining it.
We embed controls at the point of data creation, define accountability for autonomous actions and build adaptive frameworks that keep pace with AI without impeding it. Enterprises that get this right don't just manage risk. They build the trust that lets them scale faster.
AI Strategy
AI investment aligned to where impact is most achievable.
We ground strategy in research across 2,400 enterprise use cases, aligning investment to where impact is proven and designing the data, talent and governance foundations that move AI from pilots into the workflows that drive commercial results.
AI Maturity Index
A clear view of where you stand and a roadmap to where AI starts delivering.
We benchmark your AI readiness against peers across 75 countries, identify the dimensions holding you back and give you a personalized roadmap to close the gap.
The market today
Enterprise AI has moved out of IT and into the revenue line.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
Where enterprises are feeling the pressure
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Business outcomes are lagging AI ambitionEnterprises are scaling Al faster than they are realizing value from it. The number of use cases in production doubled between 2024 and 2025, yet only one in four initiatives is meeting revenue impact expectations, and broad cost savings remain elusive. At an average spend of $1.3M per use case, the ROI gap is sharpening board-level scrutiny and forcing a harder question: are we building Al for impact, or for activity?
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Data infrastructure exposing deferred investmentAl does fail in isolation. It fails on the foundations beneath it. Most enterprises are running modern Al on architectures built for reporting and compliance. Generative and agentic Al demand real-time contextually rich, governed data at the point of use. Without it, pilots stall and value dissipate before it reaches the business.
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The barrier to scale is organizational, not technicalOrganizational readiness as the bigger constraint on Al adoption, not talent or tooling. Workflows haven't been redesigned. Decision rights haven't shifted. Enterprises that treat Al as a pure technology deployment, without investing in the human side of adoption, consistently report underwhelming ROI.
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Agentic AI is outpacing governanceAs Al moves from generating outputs to executing tasks autonomously, the governance gap widens. Agentic Systems introduce a new class of risk that static compliance frameworks were never designed to catch. Governing what Al does, not just what it produces, is now a business-critical requirement.
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