As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace. Even before the global COVID-19 pandemic hit, enterprises were making progress on a journey toward enabling a digital workplace. The pandemic has accelerated these moves, and organizations are undertaking many transformation initiatives that otherwise may not have happened for some time. For that reason, many of the workplace trends we predicted at the start of 2020, before the spread of the pandemic, have in fact materialized.
As we consider the evolution of work and the highly anticipated new future, we expect the following trends to shape the workplace in 2021 and the coming years.
About the author
Mrinal Rai
Mrinal Rai is Assistant Director and Principal Analyst at ISG and leads research for the future of work and enterprise customer experience. His expertise is in the digital workplace, emerging technologies and the global IT outsourcing industry. He covers key areas around the Workplace and End User computing domain, viz., modernizing workplace, Enterprise mobility, BYOD, DEX, VDI, managed workplace services, service desk and modernizing IT architecture. He also focuses on unified communications collaboration as a service, enterprise social software, content collaboration, team collaboration, employee experience and productivity services and solutions. He has been with ISG for 10+ years and has 16+ years of industry experience. Mrinal works with ISG advisors and clients in engagements related to the digital workplace, unified communications and service desk. He also leads the ISG Star of ExcellenceTM program that tracks and analyzes enterprise customer experience in the technology industry and authors quarterly ISG CX Index reports. He is also the ISG’s official media spokesperson in India.
