Finance & Accounting (F&A)
Procurement
Human Resources (HR)
Customer Experience (CX)
Facilities Management
Insurance Operations
How do you establish and execute a purpose-built transformation agenda? Start by identifying large areas of opportunity.
ISG combines design thinking, visioning and the “art of the possible” to identify innovative future states.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable. The enterprises that win won't be the ones that reacted. They'll be the ones that designed for it first.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it. As AI capability advances, your pricing keeps pace. Both buyers and providers can quantify what that progress is worth.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision. Procurement, technology and finance leaders get the independent intelligence to rationalize vendor portfolios and hold providers accountable to measurable outcomes.
We embed controls at the point of data creation, define accountability for autonomous actions and build adaptive frameworks that keep pace with AI without impeding it. Enterprises that get this right don't just manage risk. They build the trust that lets them scale faster.
We ground strategy in research across 2,400 enterprise use cases, aligning investment to where impact is proven and designing the data, talent and governance foundations that move AI from pilots into the workflows that drive commercial results.
We benchmark your AI readiness against peers across 75 countries, identify the dimensions holding you back and give you a personalized roadmap to close the gap.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
Our proven ISG FutureSource™ methodology is collaborative and data-driven to help you make business process sourcing decisions that deliver more innovative solutions to achieve your business needs. You get a faster result and a strong, sustainable partnership to help you get ahead.
Centralize, standardize and harmonize back-office functions into a Global Business Services (GBS) model to save costs, increase service quality, leverage scale and respond quickly to business demand.
Consolidate, standardize or source procurement activities to consolidate and leverage company-wide spend with a limited number of suppliers. Leverage ISG's expertise to optimize your supply base, generate savings and leverage advanced analytics for spend visibility, consumption patterns and supply market insights.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreFor decades, organizations have treated sales incentive compensation as a separate entity, isolated from the broader total rewards strategy. This isolation stems from historical operations, where sales compensation is designed and managed within Sales, with periodic budget oversight from Finance, while HR focuses on base pay, benefits and equity. Unfortunately, this siloed approach, further reinforced by outdated technology and entrenched business practices, limits companies from fully leveraging their total rewards strategy. As a result, I predict that by 2028, many companies will find their compensation processes ineffective, prompting a critical assessment of their alignment with desired priorities and values.
With evolving buyers’ needs, finance and accounting outsourcing (FAO) services are maturing. With rising buyer expectations, engagements are evolving from a transactional type to a strategic function. Check out ISG's unique archetype report to understand market trends and buyer archetypes.
Enterprises have begun reimagining the customer, employee and supplier journeys. They are choosing continuous design thinking, agile, lean and DevOps methodologies over the traditional waterfall approach. Read more to inform your sourcing decisions.
This IPL report has been developed to provide research-based, objective insights into business process outsourcing (BPO) and transformation service providers for enterprise procurement leaders and users. Leading providers have a strategic mindset and a roadmap that combines BPO with ongoing transformation. Click for more details.
