Advisory
ISG recently announced that UST, a leading IT services provider and digital transformation solutions company with more than 30,000 employees operating in 30 countries, acquired ISG Automation.
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Learn MoreThe intelligent automation services market in the U.S. and around the globe is undergoing dynamic changes driven by the integration of advanced technologies, a focus on hyperautomation, the shift towards cloudcentric
solutions, increased emphasis on security and compliance and a growing trend towards customer-centric offerings. IT service providers play a pivotal role in shaping and delivering these trends as they cater to
businesses’ evolving needs in an increasingly automated landscape.
Changing market dynamics drive the functional architecture design, including intelligent capabilities and human augmentation, to amplify performance. The performance component has expanded beyond speed and incorporates efficiency, experience and economics, directly impacting all value chain stakeholders. With the introduction of emerging technologies, humanmachine augmentation can seamlessly manage more complex activities than ever before. The independent software vendors (ISVs) market is evolving with the emergence of platforms that connect and integrate solutions, capabilities and products to develop offerings specific to an industry, persona and function. This drives innovation to introduce autonomy and intelligent orchestration that helps automation drive changes to the next level. Once there is a clear vision and path for automation, augmentation and autonomy, businesses aim to extract intelligence and build visualization panes that present actionable information. This enterprise intelligence visualization practice is driven by analytics and data sciences converging with ML on a platform-like offering to drive deep business insights.
Often during the complete transformation of business processes, it is difficult to convince employees and external parties to stay on board with the transition. Leverage our market and provider insights to find the right provider for you that can assist with end-to-end business process transformation.
Global trends in conversational AI market include:
Read ISG's report to compare solutions and providers.
Intelligent automation combines robotic process automation (RPA) with artificial intelligence (AI), cognitive optical character recognition (OCR), machine learning (ML), natural language processing (NLP), advanced analytics and other digital technologies for improved productivity, data accuracy and customer experience, alongside reduced costs. Compare solutions and providers in this detailed report.
