ISG Digital Dish Episode 26: On a Transformation Journey? People are Your Power!

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Given recent global events and current economic disruption, change has never felt so constant and so urgent. It’s safe to say that most organizations have embarked on at least one major digital transformation project in the last 36 months. With all these deep investments, it’s alarming to learn that the vast majority of business transformations fail, according to research, even those with a change management program in place. Why are these programs falling short of achieving their business cases?      

To get to the bottom of this question, we spoke to Ema Roloff, a digital transformation and change management expert, and, at the time of recording, Director with Naviant*. In a conversation with Digital Dish, Ema shared her definition of change management and the part it plays in combatting the number one reason many digital transformations fail. Listen in to hear why she believes a people-oriented approach is critical to making any transformation successful. And don’t miss her top tips on creating an environment that will ensure your transformation program constantly maintains momentum.

*Ema is now at the time of publication, a Director with EIS Group



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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as Partner and President EMEA Sales and Consulting, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. She brings that experience to her current role, where she considers how the firm can put its best foot forward to sell its services across the European market. Pairing her expertise in contracting and supplier management and her deep understanding of clients’ needs with the unique breadth and depth of ISG capabilities, Lois works to strengthen client relationships and enhance the firm’s offerings.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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