ISG Digital Dish Episode 31: From the Frontlines of the Healthcare Industry to the Digital Forefront

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Remember the days when it would take weeks, or even months, to get your results from medical tests? When a routine hospital checkup would take up the best part of a day? When doctors could be seen carrying great wads of paper notes as they made their patient rounds? It wasn’t that long ago, but due to the pressures of COVID-19 and recent technological advancements, the healthcare industry is undergoing a profound revolution. From telemedicine to cutting-edge innovations in diagnostics and treatment and the use of robotics and automation in surgery, technology is fostering a new era of personalized medicine. It’s an era centered around improving accessibility, efficiency and patient-centered care.    

One woman at the forefront of this technological revolution is Keerthi Harikrishnan, an expert in healthcare and life sciences with Persistent Systems. She joins our Digital Dish hosts to discuss some of the ways that emerging technology and data analytics are improving healthcare outcomes for both patients and medics. Listen in as Keerthi discusses her fascinating journey, from her passion for researching heart disease and lung cancer, to her current role at Persistent where she leverages the latest technologies to advance the understanding of human diseases. As a woman who has built a successful career in both science and tech, she shares some valuable advice and lessons learned for other women navigating careers in these fields.



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Meet the hosts

Lois Coatney

Lois Coatney

What she does at ISG

Lois Coatney has been the ideal guiding advocate for her Fortune 500 clients, whom she has consistently helped get the most value out of their service providers and supply bases. That’s because, for more than two decades, Lois was the service provider. Today, as Partner and President EMEA Sales and Consulting, she is central to driving the firm’s revenue and growth.

Past achievements for clients

Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. She brings that experience to her current role, where she considers how the firm can put its best foot forward to sell its services across the European market. Pairing her expertise in contracting and supplier management and her deep understanding of clients’ needs with the unique breadth and depth of ISG capabilities, Lois works to strengthen client relationships and enhance the firm’s offerings.

Jeanne Cuff

Jeanne Cuff

Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.

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